Certificate II in Retail Services
SIR20216
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. With this qualification you will be qualified to be a frontline retail team member such as a customer services assistant and point of sale operator.
Duration
2 days a week for 24 weeks plus work experience for Point of Sale assessment
Delivery
Face to face with online elements
workplace assessment is required
Learn
7 core units and 5 elective units
| Core Units | Elective Units |
|---|---|
| SIRXCEG001 Engage the customer | SIRXIND002 Organise and maintain the store environment |
| SIRXCOM001 Communicate in the workplace to support team and customer outcomes | SIRXIND004 Plan a career in the retail industry |
| SIRXIND001 Work effectively in a service environment | BSBWOR204 Use business technology |
| SIRXIND003 Organise personal work requirements | SIRXSLS002 Follow point-of-sale procedures |
| SIRXPDK001 Advise on products and services | SITXFIN001 Process financial transactions |
| SIRXRSK001 Identify and respond to security risks | |
| SIRXWHS002 Contribute to workplace health and safety |
Includes Study Skills and Pathway Planning
Career Opportunities
Frontline retail team member such as a customer services assistant and point of sale operator
Qualification Achieved
SIR20216 Certificate II in Retail Services
Fees
Training subsidised by NSW Government. Eligibility criteria applies
To get an estimate of your student fee and find out if you may be eligible for Smart and Skilled funding, and follow the prompts to enter your details.
Prerequisites
There are no prerequisites to enrol in this qualification
Pathway
These units may be used as credit transfers on successful completion to complete other qualifications in the retail training package
How to enrol
Enquire now or call 02 4925 4200 to speak to someone who can guide you through the requirements of the course. Or Enrol Now if a class is listed below at one of our many locations.
TRAINING LOCATIONS:
ÌÇÐÄÊÓƵ – Cessnock Campus
9B Hall Street, Cessnock
There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.
ÌÇÐÄÊÓƵ – Raymond Terrace Campus
9/80 Benjamin Lee Drive, Raymond Terrace
There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.
ÌÇÐÄÊÓƵ – Newcastle
Delivery locations are based on demand
There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.
ÌÇÐÄÊÓƵ – Tuncurry Campus
Cnr Manning & Lake Sts, 104 Manning St, Tuncurry
There are currently no classes scheduled at this location. Please press the enquire now button or call 02 4925 4200 to enquire about future classes at this location.